Returns -
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What is the return policy?
We offer free returns within 7 days of the date you received it. Please make sure you put items back in their original packaging before you send them back to us. ✔ A clear unboxing video is required as proof to process the return.✔ The product must be unused, in its original packaging, and with all accessories included and accompanied by proof of purchase. All products are subject to inspection once we receive them.
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How to Request a Return:
1. Record a video while opening the package to show anyissues with the product.
2. Contact our support team via email or chat with your order details and video proof.
3. Once approved, we will guide you on the return process. -
How long does the refund take?
Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.
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How do I make changes to an order already placed?
The best way to change your order is to contact our support at orders@momnsom.shop or simply give us a Hi! on chat during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.
Shipping Terms
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When will I receive my order?
Orders are processed in the order we receive them unless you've chosen expedited shipping. You can track your order status on a tracking page & also signup for alerts on a courier website.
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What do I do if I never received my order?
Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support at - orders@momnson.in and we can assist you with the next steps.
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What do I do if I received a defective order?
Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement.